Terms and Conditions

GENERAL CONDITIONS OF SALES

The seller of goods is the company SIA “Si-LIGHT”, established under the laws of Republic of Latvia, registered with Latvian Commercial register under the Nr.44103128699, having its legal seat at Gobu street 1-129, Balozi LV-2128, Latvia, that operates online shop from the website www.si-light-latvia.com (hereinafter referred as “the Seller”).

 

Postal address / Address of showroom:

SIA “Si-LIGHT”, Kengaraga street 10, Riga, LV-1063, Latvia

 

Customer Care Email: info@si-light-latvia.com 

 

Ph. +371 26873722

 

These Sales Terms and Conditions governs sales of goods by the Seller through the online channel www.si-light-latvia.com only.

All of goods sold are hand-made quality, as well as other items.

PLACING THE ORDER

Customer, who is willing to buy goods, should navigate through on the website www.si-light-latvia.com up to the particular page, where a full description of a particular item is available, then select a desired product, and fill in other information, if applicable, and press the button “ADD TO THE BASKET” to add this to the customer’s virtual shopping basket (“shopping basket”), and to repeat this sequence for all the items which Customer is willing to acquire, press the button “CONTINUE SHOPPING”.

After the all desired items are added to the shopping basket, customer should navigate to the shopping basket, by pressing the icon of it in the right top corner of the screen, to check its content, and it is customer’s obligation to review if all information in the shopping basket is correct, and if not, then to take a necessary corrective action:

  • either delete incorrect items in the shopping basket,

  • and/ or add another item in the shopping basket, as described above.

Further customer should proceed to making payment for the order by pressing button “PROCEED TO CHECKOUT”.

Upon filling on all necessary information as requested and execution a payment option, the customer will receive an email confirming the order.

PRICES AND CHARGES

Prices of all items for the delivery to addresses within European Union Value-Added Tax (VAT) area , are excluded.

Prices for all items beyond European Union VAT area, as indicated are exclusive of value added tax.

Price do not includes delivery as per delivery option as described under “DELIVERY” headline of these terms and conditions.

For delivery to addresses  that are beyond of European Union VAT area or/and beyond European Union Customs territory, it is a responsibility of the customer to proceed with customs clearance procedure, incl. all applicable fees and charges, and be responsible for payment of all import custom duties, sales taxes and similar, if any.

Any refunds to a customer will not include any import taxes and duties paid by a customer, customs clearance and related or similar charges. It is customers’ responsibility to proceed in accordance with applicable laws of a country of an importation to get a refund or waiver for such taxes and charged.

The Si-LIGHT may provide to a customer an information about applicable customs exemption limits and rules in a country of destination, about procedures of refund of import taxes and similar charges, but this information in no case forms a legal advise, and the Si-LIGHT is not responsible for accuracy of such information or consequences of its use.

PAYMENT

We accept online only those orders which payment can be settled via the website www.si-light-latvia.com.

We accept payments through the website www.si-light-latvia.com only customers, having billing and shipping addresses in the countries available for the selection on the website menu.

If your country or territory is not listed please contact Customer Care service to check if other options are available.

The Si-LIGHT will accept an order only after the specific payment option is fully completed.

DELIVERY

You will be responsible for paying for your own shipping costs for returning your item.

We accept order online only for deliveries to addresses in the countries and territories that are listed in the selection menu of shipping addresses on the website www.si-light-latvia.com.

If your country or territory is not listed please contact Customer Care service to check if other options are available.

Delivery to European Economic Zone countries parcel delivery service, that normally takes 3-10 business days, and normally includes courier delivery.

All other deliveries are undertaken by priority postal parcel service / small packet, and may include courier delivery, and it takes usually 10-15 business days to deliver.

If the ordered items is in stock, we ship it within 3 business days.

If the item is to be manufactured, it will be shipped after it is manufactured. Manufacturing takes up to 3 weeks, however during campaigns it can take up to 5 weeks.

Customers will be advised on expected manufacturing and dispatch deadlines, also customers will be provided with the shipment tracking number once it is shipped.

Si-LIGHT customer is responsible for the accuracy of the delivery address.

Shall a customer miss the delivery, or a shipment of goods was not possible to deliver because of a customer fault, and a shipment was sent back to the Si-LIGHT, the contract is to considered rescinded, and the Si-LIGHT will refund to a customer full purchase price of goods less a charged to a customer delivery charge, and any direct costs, associated with shipping back, incl. customs clearance costs, to the customer’s original payment method within 14 days after receiving a shipment back.

WITHDRAWAL RIGHTS

100% Money Back Guarantee is exercised as statutory withdrawal rights within 14 days after delivery, and is available to all items sold and all customers.

Free Returns are available only for

  1. items which are sold at full price; and

  2. for shipping addresses in European Union (excluding EU Outermost regions and Overseas Countries and Territories), Switzerland, Norway, Iceland, Turkey, USA (excluding US insular territories), Canada, Russia, Ukraine, Belarus, Kazakhstan, Australia, New Zealand, Hong Kong, Taiwan, Japan, Singapore, UAE, Israel, Mexico, South Korea.

Free Returns options should be exercised from the country and region of an original shipping address.

A customer will be advised on Free Return exercise options upon informing Si-LIGHT about the customer’s decision to withdraw from the contract.

If a customer is entitled to a Free Returns options, but a customer used on his own another transportation option, than specified above, a customer is entitled to a reimbursement of incurred transportation costs, upon presentation of a receipt, confirming expenses, not more than amount of applicable most economical postal tariff.

Customer should avoid using of UPS, DHL, FedEx, TNT and similar service, when undertaking transportation of returned goods from beyond of European Union. If the Si-LIGHT received returned goods shipped from beyond of EU using these services, the Si-LIGHT may deduct from a refund amount, for which a customer entitled, mandatory direct costs charged to the Si-LIGHT by the said services upon importation of returned goods, like a fee for using temporary storage of goods place prior customs clearance, a fee for using guarantee in relation to entrance summary customs declaration and for a temporary storage, a fee for handing over import documentation, and similar.

 

Return & Refund Policy

If you are not entirely satisfied with your purchase, we're here to help.

 

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Si-LIGHT item must be send back in the original packaging and needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

STATUTORY WARRANTY AND OUT-OF-COURT DISPUTE RESOLUTION

In case of any dissatisfaction with goods or service customers are advised to contact Customer Care to resolve the issue.

Following that, as a next step a formal complaint can be filed with Customer Care, and the rights of customers will be addressed in accordance to the Law on Consumers’ Right Protection of Latvia, which provides for customers a set of statutory warranty conditions and corresponding rights.

Customers with valid statutory warranty claims are entitled to Free Returns options as described in the WITHDRAWAL RIGHTS section above, and Free Returns options in this case applies to all customers, and irrespective of pricing of goods.

After execution of this option, customers at their discretion have a right to file a formal complaint with out-of-court consumers’ disputes resolution. body, Consumers Disputes Resolution Commission (Latvia), further information and contact can be found at their website HERE.

APPLICABLE LAWS

This contract is governed by laws of Republic of Latvia.

These Sales Terms and Conditions are applicable for all orders placed on or after Jan 11, 2020, until these Sales Terms and Conditions are withdrawn.

Si-LIGHT

Copyright - All rights reserved

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Kengaraga street 10a, Riga, LV--1063  

info@si-light-latvia.com  |  Tel: +371 26872273

Si-LIGHT is a fast-growing emerging northern European brand designing and producing an exclusive wood lamps delicately handcrafted by the most talented designers from Latvia, using for lighting fixture only the highest quality materials produced in Italy and Latvia.

 

In order to meet the highest expectations towards the customer service level – we arrange a worldwide courier delivery for every purchase.

© 2019 by Bijou. Proudly created with Si-LIGHT